From Mexico: 800-225-8383 USA & Canada: 1-866-387-6678 International: +52 (998) 849-4923 Whatsapp: +52-998-321-1173

Terms and Conditions

The rates published in the website are only valid at the time of the quotation and guaranteed upon receipt of payment. All reservations are subject to availability and can not be guaranteed until full payment has been received.

A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected.

Payment Policies
We accept Visa, MasterCard and American Express as payment. If you prefer to pay by bank transfer or directly in our offices please contact us.

  • Your credit card will be charged by Cancun Elite SA de C.V. with the total amount of the reservation.
  • Once the charge is confirmed, you will receive your service coupon with additional information (e.g. pick up time).
  • You must present the service coupon when you make the check-in or with your guide when boarding the bus or transfer
  • The cardholder or the client on behalf must sign the boarding pass when you are boarding the tour.
  • The voucher/boarding pass is not valid until signed by the Lead Traveler, and presented at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Traveler.


The following cancellation policy apply for all our tour except Dolphin Swim Adventure, Dolphin Encounter, Jungle Tour, Royal Garrafon, Sea Lion Discovery, Cancun Lovers Dinner Cruise, Caribbean Funday, Caribbean Carnaval

  • Cancellations made 48 hrs before = 100% refund
  • Cancellations made between 36-48 hrs before = 80% refund
  • Cancellations made between 24-36 hrs before = 50% refund
  • Cancellations made less than 24 hrs before = no refund
  • No show = no refund

The following cancellation policy applies only in the following activities: Dolphin Swim Adventure, Dolphin Encounter, Jungle Tour, Royal Garrafon, Sea Lion Discovery, Cancun Lovers Dinner Cruise, Caribbean Funday, Caribbean Carnaval

  • No refunds will apply for cancellations made within 4 days before your program.
  • All changes are subject to availability, on 24 hours prior request.
  • Partial or full cancellations will be subject to a 10% charge, per person.

Important: Payments made with American Express will be applied in Mexican pesos with the current exchange rate of the purchase date.

Cancun Adventure Tours and its affiliates are independent from suppliers over whom we have no direct control and we act only as agents for the passenger in making arrangements for sightseeing or any other services and do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence of, or default of any supplier or person rendering any of the services included in the tour. The purchaser hereby waives any claim against Cancun Adventure Tours and its affiliates related to the service purchased.

Cancun Adventure Tours
Centro Empresarial Nautilus Local 5
Zona Hotelera, Cancun, Mexico
Tel.: +52 (998) 849-4911
Email: [email protected]